Tickets

Q: How can I order tickets?
A: Tickets can be purchased at the following locations for all Egg Events:

• The Egg Box Office located on the concourse level of the Empire State Plaza, Albany, NY
• Online at theegg.org
• By phone at 518-473-1845

Q: My tickets are oddly/evenly numbered. Are my tickets next to each other?
A: YES! The left and the right hand side sections are seated with odds on the left and evens on the right.

Q: What is your exchange/refund policy for tickets?
A: Refunds are issued ONLY in the event of a show cancellation or date change. There are no refunds or exchanges allowed for any other circumstances.

Q: I need accessible seating, but can’t seem to do it online. What do I do?
A: Please call the Box Office at (518) 473-1845.

Theatre Information

Q: When do doors open?
A: Doors generally open 1 hour prior to show time unless otherwise stated.

Q: How long does the Box Office stay open on show nights?
A: The Box Office will stay open until 30 minutes after the performance has started. 

Q: Are refreshments available and allowed in the theatre?
A: Yes! But please do not bring in outside food or beverages, and remember to remove your own trash at the end of the show.

Q: Can I take pictures on my phone?
A: Unless otherwise specified by the performer or their management, taking photos and videos on your personal cell phone is permitted from your seat. If posting to social media, please tag @theeggpac. Please make sure your flash is OFF. Flash photography is strickly prohibited, as it is a distraction to the performers.

Q: Can I bring my camera to take photos and get close to the stage?
A: No, the use of cameras and recording equipment during a performance is strictly forbidden unless authorized by The Marketing Director.  Authorized photographers and videographers must have venue credentials.

Q: Do you have a lost and found?
A: Any articles left in the theatres will be turned in to the House Manager who can be reached at (518) 473-2210.

Miscellaneous

Q: Who do I contact about lost and found items?
To report an item lost or stolen or to inquire if we have found your item after a performance you attended, please call The Box Office (518) 473-1845 and we will help you as best as we can.

Q: Are there any nearby restaurants or hotels?
Yes, please contact the Albany County Visitors Bureau for a list.

Q: How do I become a member?
A: To become a member, click HERE.

Q: How can I volunteer at The Egg?
A:  If you are interested in volunteering with The Egg, please email production@theegg.org.

Q: Where do I park?
A: Please see our directions page

Job Openings

Please see our careers page.