Center for the Performing Arts

Empire State Plaza • Albany, New York

Careers

Operations Manager

Job Title: Operations Manager
Supervisor: General Manager
Status: Full-Time, Exempt
Salary Range: $65,000-$70,000
Ideal Start Date: August, 2026

 

Job Description:

The Operations Manager is the backbone and the face of The Egg’s daily operations.  In this role, you will take full ownership of the front-of-house experience and facilities management, ensuring the venue operates flawlessly.  From welcoming high-profile artists, VIPs, and guests to leading our frontline teams, you will embody the venue’s standards of excellence.  By providing strategic, long-term operational vision and guiding a dedicated team of house managers, you will drive maximum productivity, elevate performance, and cultivate an unforgettable experience for all that pass through our doors.

 

Expectations:

The Egg seeks a self-starter that is capable of thinking strategically to promote the optimal guest and artist experience while controlling labor and event expenses.  The ideal candidate will be composed under pressure, have strong organizational abilities, detail oriented, experience in the performing arts / music / theater world, business acumen, and a flexible, can-do attitude.

 

About The Egg:

The Egg itself is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller Empire State Plaza Performing Arts Center Corporation. Following a transformative six-month renovation in 2025, 2026 marks a pivotal milestone as we work to “Hatch The Egg” with bold new programs and initiatives. This role joins our team at an inflection point, offering a unique opportunity to contribute fresh ideas and help shape our next chapter of growth.

 

Responsibilities & Duties include (but are not limited to):

Operations

  • Takes full ownership of the daily operation, preventative maintenance, and long-term care of the facility.  This includes, but is not limited to, full accountability for HVAC, electrical, plumbing, life safety, pest control, and janitorial services.
  • Direct all front-of-house event execution logistics, managing the seamless setup and teardown of event spaces to ensure timely transitions and minimizing negative operational friction.
  • Partners strategically with the Production department to align front-of-house logistics with backstage and technical requirements.
  • Advance security, merchandise, and any other non-technical related needs with artists and rental clients.
  • Work with the Production Manager and General Manager to develop financial estimates for all rental events.
  • In conjunction with the General Manager, draft and enforce venue rules and policies that protect the interests of The Egg while promoting a positive guest experience.
  • Act as primary front of house resource for all clients/partners on event days.
  • Anticipate needs of guests and clients, and plan for potential scenarios that could affect the integrity of the event.
  • Act as the primary point of contact for all outside front-of-house vendors and contractors.
  • Coordinate access to all Egg facilities and manage relationships for various partners of The Egg including but not limited to New York State Police (NYSP), Office of Fire Prevention and Control (OFPC), and various offices within the Office of General Services (OGS).
  • Responsible for announcing doors at all events and running the house meeting with the GM.


Personnel

  • Responsible for the training, management, and supervision of all guest-facing part-time hourly and contracted labor including but not limited to House Managers, Elevator Operators, Ticket Takers, Security Guards, Cleaning, Merchandise, and Concessions.
  • Oversees the Volunteer Usher program, ensuring a positive experience for all ushers as well as patrons attending the events. Thinking strategically about growing the pool of ushers and recruiting new volunteers.
  • Development and supervision of the security department.

 

The Operations Manager reports directly to the General Manager and works closely with the Executive Director and Production Manager.  The Operations Manager must work well with the multitude of organizations that utilize the Center’s facilities as well as the general public. Because of the nature of the performing arts and corporate use of the facilities, the position requires weekend and evening work as well as occasional early morning schedules.  

 

Qualities Desired

  • Excellent organizational skills and ability to manage multiple projects at the same time.
  • Proven leader with strong management and communication skills
  • Proficiency with Google Suite, Google Calendar, Microsoft Office, email.
  • Extensive knowledge of Event Management
  • 2+ years of experience in House/Operations management in a similar capacity

 

Schedule:  This is a Full-Time position with full benefits including health insurance and pension options. Must be located in Albany or in close proximity to Albany. This role offers the ability to work from home when not needed on site.

 

To Apply

  • Submit Resume, Cover Letter, and references to jobs@theegg.org. Please include “Operations Manager” in the subject line of your email.  For any questions, please contact The Egg at this email address: jobs@theegg.org 
Box Office Assistant

Job Title: Box Office Assistant
Supervisor: Box Office Manager
Status: Part Time
Pay Rate: $20/hr
Ideal Start Date: July, 2026

 

Job Description:

The Box Office Assistant assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operations by performing the following duties personally or through subordinates.

 

About The Egg

The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.

 

Responsibilities and duties include (but not limited to):

  • Assist with and directly sell tickets to customers both in person and over the phone.
  • Provide excellent customer service, independently addressing customer needs and inquiries about pricing, seating, and events.
  • Processes special orders and complimentary ticket requests.
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks; daily reconciliation.
  • Prepares or assists in the preparation of a daily report of business transactions.
  • Assists Box Office Manager in coordinating all event information between the promoter, company manager and venue personnel in a timely manner.
  • Assists Box Office Manager with preparation of the final Box Office statement for settlement of each event.
  • Assist with the maintenance of files on each event that consist of seats on hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
  • Assist in controlling access points to prevent unauthorized entries.
  • Provide supervisory support to volunteer ticket takers.
  • Other duties as assigned.

 

Qualities Desired:

  • Box office experience in a similar environment strongly preferred
  • Excellent customer service and public relations skills
  • Strong computer skills are essential.  Experience with spreadsheets and computerized ticket systems is desirable.
  • Ability to work flexible hours based on events, including daytime, evenings, weekends and holidays, as needed
  • Excellent communication, problem solving, multi-tasking and organizational skills required
  • Ability to count money, make change accurately

 

Schedule:  This is a Part time hourly position. The schedule will vary depending on the activity of the venue. Will include nights and weekends. Must be located in Albany or in close proximity to Albany. 

 

To Apply

House Manager

Job Title: House Manager
Supervisor: Lead House Manager
Status: Part Time, Hourly
Pay Rate: $22 per hour

 

Job Description:
The House Manager is a crucial member of the front-of-house team at The Egg, playing a pivotal role in ensuring a positive audience experience. This position is responsible for overseeing the theater and lounge spaces before, during, and after events, with a focus on safety, comfort, and efficient operations. The House Manager will lead “greeting and seating” of all guests, provide oversight of all guest-facing services, and ensure compliance with health and safety regulations. This role demands a proactive individual who can manage various tasks, solve problems effectively, and maintain clear communication across departments.

 

Expectations:

We are seeking a candidate who is highly organized, detail-oriented, and capable of managing competing priorities. The ideal House Manager will demonstrate strong leadership and communication skills, with a focus on enhancing the audience experience. This role requires flexibility, adaptability, and a calm demeanor, especially in high-pressure situations.

 

About The Egg

The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.

 

Responsibilities and duties include, but are not limited to:

  • Oversee the seating and ticket-checking process, ensuring efficient flow of patrons.
  • Conduct pre-performance briefings with front-of-house staff.
  • Oversee setup of lounge spaces.
  • Monitor theater and lobby spaces for cleanliness, organization, and positive atmosphere.
  • Manage and respond to patron concerns and complaints, aiming for effective conflict resolution.
  • Manage crowd control and ensure prompt and efficient seating.
  • Confirm theater readiness and communicate with relevant staff before performances.
  • Ensure smooth patron exit and coordinate post-performance clean-up.
  • Ensure safety regulations are followed, including fire safety, emergency exits, and crowd control.
  • Maintain clear communication with all departments and report any incidents to the Operations Manager.

 

Qualities Desired:

  • Proven experience in customer service, preferably in a theater or entertainment venue.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to problem-solve and remain calm under pressure.
  • Knowledge of safety regulations and crowd management.
  • Flexibility to work evenings, weekends, and holidays.

 

Preferred Qualifications:

  • Previous experience as a House Manager, Front-of-House Manager, or similar role in a theatre or performing arts setting.

 

Schedule:

This is a part-time hourly position with a schedule based on event timings, including nights and weekends.

 

To Apply

  • Please list “House Manager” in the subject line of your application

 

Elevator Operator

Job Title: Elevator Operator
Supervisor: Operations Manager
Status: Part Time, Hourly
Pay Rate: $17.50 per hour

 

Job Description:
The Elevator Operator plays a critical role in ensuring safe, efficient, and courteous transportation of guests, staff, performers, and equipment prior to, during, and after events at The Egg. This position requires professionalism, patience, and strong communication skills to create a welcoming and organized environment.

 

About The Egg

The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.

 

Responsibilities and duties include, but are not limited to:

  • Operate elevators safely and efficiently during events.
  • Provide clear and courteous assistance to patrons.
  • Direct guests to theaters, lobbies, and amenities.
  • Maintain safe capacity and orderly flow within elevators.
  • Assist guests with accessibility needs.
  • Communicate with Front of House staff regarding traffic flow.
  • Report mechanical or safety concerns promptly.
  • Follow all safety procedures and emergency protocols.

 

Qualities Desired:

  • Previous guest service experience.
  • Excellent communication and interpersonal abilities.
  • Flexibility to work evenings, weekends, and holidays.

 

Schedule:

This is a part-time hourly position with a schedule based on event timings, including nights and weekends.

 

To Apply

  • Submit Resume and cover letter to Jobs@theegg.org.
  • Please list “Elevator Operator” in the subject line of your application