Box Office
Hours & Location
The Egg Box Office is open Monday through Friday from 11 AM to 3 PM
- On performance days, the Box Office is open until thirty minutes after curtain
- For Saturday and Sunday performances, the Box Office will open two hours prior to curtain
- The Box Office may be closed or have shortened hours on certain holidays. Please call before traveling to the Box Office to verify operating hours on a specific day.
The Egg Box Office is located on the concourse level of the Empire State Plaza at the base of The Egg.
Please note: the concourse is underground. If our Plaza Level Lobby is locked, you can access the concourse through an entrance by the New York State Vietnam Memorial, 156 State St, Albany, NY 12207. Please then follow signs for The Egg.
A map of the Plaza and Concourse can be found HERE.
Getting Tickets
You may purchase tickets:
- On our website’s event page
- in person at the Box Office
- by calling 518-473-1845
- by mailing your order to PO Box 2065, Albany, NY 12220
Contact
Email: boxoffice@theegg.org
Phone: 518-473-1845
Ticket Policy
All subscriptions and individual ticket orders are filled in order of receipt. Tickets ordered within 10 days of performance will be held at the Box Office.
Tickets should be examined upon receipt. Should you have questions, notify the Box Office within 48 hours. Lost or misplaced tickets are the responsibility of the ticket purchaser.
For the Family shows, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter the theatres at The Egg.
Please note: when purchasing tickets online, your billing address must match the address you have on file for your account. If you’re having trouble completing your purchase, a discrepancy in addresses is likely the issue.
No Refunds or Exchanges
All ticket sales are final. Unless a performance is cancelled by The Egg, there are no refunds. In case of inclement weather, should the performance occur, there are no refunds. Should a performance be cancelled, refunds will be made at point of sale.
Discounts
Student Rush
For all Egg sponsored events, students with a valid ID may purchase tickets at half off the regular adult rate one hour prior to showtime. Student rush tickets are not available in conjunction with any other discount offer, are limited to two tickets per ID and are subject to availability.
Groups
Discounts of 15% off the adult ticket price are available for groups of 20 or more.
Senior Rush
For selected Dance NY–Dance The World performances, seniors 65 and above may purchase tickets at half off the regular adult rate one hour prior to showtime. Senior rush tickets are not available in conjunction with any other discount offer, are limited to two tickets per ID and are subject to availability.
Accessibility
Both theatres are fully wheelchair accessible. Contact The Egg Box Office at boxoffice@theegg.org or (518) 473-1845 for details.
Reserving Seats for Arts-in-Education Performances
Contact The Egg Box Office at boxoffice@theegg.org or (518) 473-1845