Careers

Job Title: Box Office Assistant
Supervisor: Box Office Manager
Status: Part Time
Pay Rate: $20/hr
Ideal Start Date: Jan 5, 2026

Job Description:

The Box Office Assistant assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operations by performing the following duties personally or through subordinates.

About The Egg

The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.

Responsibilities and duties include (but not limited to):

• Assist with and directly sell tickets to customers both in person and over the phone.
• Provide excellent customer service, independently addressing customer needs and inquiries about pricing, seating, and events.
• Processes special orders and complimentary ticket requests.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks; daily reconciliation.
• Prepares or assists in the preparation of a daily report of business transactions.
• Assists Box Office Manager in coordinating all event information between the promoter, company manager and venue personnel in a timely manner.
• Assists Box Office Manager with preparation of the final Box Office statement for settlement of each event.
• Assist with the maintenance of files on each event that consist of seats on hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
• Assist in controlling access points to prevent unauthorized entries.
• Provide supervisory support to volunteer ticket takers.
• Other duties as assigned.

Qualities Desired:

• Box office experience in a similar environment strongly preferred
• Excellent customer service and public relations skills
• Strong computer skills are essential.  Experience with spreadsheets and computerized ticket systems is desirable.
• Ability to work flexible hours based on events, including daytime, evenings, weekends and holidays, as needed
• Excellent communication, problem solving, multi-tasking and organizational skills required
• Ability to count money, make change accurately

Schedule:  This is a Part time hourly position. The schedule will vary depending on the activity of the venue. Will include nights and weekends. Must be located in Albany or in close proximity to Albany. 

To Apply

• Submit Resume, Cover Letter, and references to zwilkens@theegg.org  by December 1st, 2025.
• For any questions, please contact The Egg at this email address: zwilkens@theegg.org

Title: Finance Associate
Reports to: General Manager
Employment Type: Part-Time, Non-Exempt Employee
Hours: 15-25 hours per week
Location: Hybrid, in office 1-2 days per week
Compensation: $40–$45/hour, depending on experience

Role Summary

The Finance Associate supports the financial operations of The Egg by managing day-to-day bookkeeping, payroll and benefits administration, as well as basic financial reporting. This role works closely with the General Manager and the Director of Finance to maintain accurate financial records, drive compliance, and ensure timely processing of all financial transactions.

Key Responsibilities

Bookkeeping & Financial Operations

• Maintain accurate financial records using QuickBooks Online, including daily sales and expense transaction entry
• Process accounts payable and receivable, including coding and entry
• Maintain vendor files and process annual 1099s
• Reconcile bank, credit card, and other financial accounts monthly
• Track restricted and unrestricted funds and program-specific budgets
• Manage expense reimbursements and ensure adherence to policies
• Process and reconcile company credit card transactions, ensuring all charges are properly categorized and supported with documentation
• Track monthly donations, generate and mail gift acknowledgment letters
• Process weekly box office reports and show settlements
• Provides financial data and reports needed for insurance policy renewals

Payroll & Benefits Administration

• Process bi-weekly payroll in coordination with payroll provider
• Track employee hours and paid time off
• Maintain up-to-date employee records
• Process retirement contributions and other benefits administration

Reporting & Compliance

• Generate monthly financial reports for internal and Board review
• Assist with preparation of documents for annual audit and government reporting
• Maintain compliance with nonprofit financial practices and state/federal regulations

Qualifications

• 3+ years of bookkeeping or finance management experience, preferably in a nonprofit setting
• Strong knowledge of GAAP and nonprofit accounting principles
• Experience with accounting software (e.g., QuickBooks Online, Excel/Google Sheets)
• Highly detail-oriented and organized
• Strong communication skills and ability to work independently
• Comfort working in a dynamic, mission-driven environment